2020 International Quality Awards Case Studies
The CQI has produced a series of best practice case studies for our members that are now available for you to download in the reports section of our Members' Area. These are based on entries from winners and finalists at the 2020 International Quality Awards, including submissions from Capella, Ferrovial, Qatargas, Dubai Police, BAM Nuttall, Jacobs and more.
The case studies demonstrate exactly what makes these organisations stand out when it comes to innovation, competitiveness, and diversification in the field of quality. Below you have access to two of the case studies from:
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Jacobs - Winners of the Quality Organisation of the Year award
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Ferrovial - Finalist for the Quality Team of the Year award
Jacobs
In this case study, we take a look at Jacob's submission for the Quality Organisation of the Year award. Their entry focussed on how they used quality to drive strategic transformation and achieve social impact.
When you set out to change your own organisation you have to look at your public statements. Jacobs’ strapline is: ‘Challenging today. Reinventing tomorrow.’ This is a clear commitment to raising the bar in everything they do. This has to be reflected in the internal changes that are made and how they are deployed.
“As part of its drive to have an effective quality culture, Jacobs revised and refreshed its internal awards programme to promote excellence in all the company’s activities.”
In this case study you will learn:
- How strategy deployment through the management system is a leadership function
- How the Jacobs leadership team use this management system to manage complexity in the business
- How Jacobs align the structure and competence of the team to business context and strategy
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Ferrovial
In this case study, we take a look at Ferrovial's submission for the Quality Team of the Year award. Their entry focussed on how their people delivered great project outcomes for Heathrow Airport.
The Ferrovial Construction Q6 Heathrow Project Team (Q6 team) exists to deliver London’s Heathrow Airport Limited (HAL) Q6 capital works investment programme. Heathrow were looking for maximised efficiency in its capital expenditure, through early contractor involvement (ECI) and designs for optimum, whole-life operating expenditure value.
“This was a strong submission that demonstrated significant business benefits along with external recognition. Good integration of the Quality team, along with HSE within Ferrovial’s corporate systems, was demonstrated.”
In this case study you will learn:
- That people deliver projects and how the human factor is vital for delivering superior outcomes for clients and stakeholders
- Developing an assurance programme based on identified risk ensures the programme works effectively and meets customer needs and expectations
- End to end management of core processes ensures consistent, effective delivery of performance
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