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8 hours (indicative)
Introduction to Management Systems
This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.
IRCA Quality Management Systems Certification Scheme
The IRCA Quality Management Systems (QMS) Certification Scheme is for auditors working with ISO 9001:2015.
Selling Quality Management Systems to the CEO
Angela Fumpson argues that in order for quality professionals to influence the CEO, they must understand the vision and goals of the business.
Quality World magazine
The leading independent magazine dedicated to quality. Access this month's issue online now if you're a member of the CQI or IRCA, or read a sample of the magazine below and find out how to subscribe.
ISO 9001:2015 and ISO 14001:2015 – CQI Transition Policy
CQI and IRCA Transition Policy for ISO 9001:2015 and ISO 14001:2015
Leading Quality in the 21st Century (ebook)
A collection of six articles commissioned by the CQI from experts at Oakland Consulting looks at the new challenges facing the quality profession.
How quality adds billions to the UK's economy
How much is quality management worth to the UK? A groundbreaking study revealed that in 2011 quality management practices contributed £90bn to the economy (six per cent of GDP), £9.1bn in taxes to the treasury and 1.4 million jobs.
The nuclear industry's quality skills shortage
The CQI has identified an impending shortage of key quality skills in the nuclear industry.
Is your business creating customer value?
Every year the CQI celebrates World Quality Day to raise the profile of quality management and its important role in business and society.