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Best of the CQI eLibrary: change management
Change management is a major challenge for quality professionals today. We highlight five of the latest articles on change management.
Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
The importance of standards today
Mark Braham, head of business assurance and member of the CQI Standards Panel, explains the importance of standards in quality today.
Professional-level courses
These courses are for those who are currently practicing quality and are in, or aspire to leadership or senior management.
Foundation-level courses
These courses are perfect for those new to quality or who work in another profession.
Practitioner-level courses
These courses are made for those practising quality and aspiring towards middle management.
24 hours (indicative)
Managing process performance
This course provides practical skills development in the management of process operation and delegates will develop the capability of leading teams in the development of management processes and performance measures that indicate the effectiveness of operational processes.
CQI Integrated Management Special Interest Group (IMSIG)
The Integrated Management SIG will provide a forum for members and others to share their knowledge, experience and views on integrated management.