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Is cybersecurity the next big thing for quality professionals?
Andrew Nichols, Quality Programme Manager at Michigan Manufacturing Technology Center, argues that data breaches can be disastrous for small and medium-sized enterprises (SMEs). It’s time for quality managers to look at how their management systems can help protect their business.
Why quality assurance is a vital ingredient for a UK nutritions business
Cambridge Commodities takes a “no-nonsense” approach to ensuring transparency in its quality operations, says the firm’s Head of Quality and Technical Becky Smith.
Building trust in food safety auditing
Marie-Claude Quentin, Senior Technical Manager at the Global Food Safety Initiative, explains how it is troubleshooting issues of trust in auditing and certification processes.
Driving clinical improvement in the NHS through audit management
Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients.
The benefits of GRAI
Head of Quality Roxann Dawson champions the use of Governance, Risk, Assurance and Improvement (GRAI), alongside other management systems, to help align quality with business strategy.
The role of quality assurance in the UK energy sector transformation
For Ivan Ericsson, Head of Quality Management at engineering and management consultants Expleo UK, treating assurance as a strategic tool, rather than just a box-ticking exercise, is critical to the future of the UK energy sector.
Threat to a Ministry of Defence contract
In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.
Achieving accreditation as a small company
Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.
Dealing with incorrect information
In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement.
It all starts with study
Mitch Beedie, a freelance researcher/writer, suggests a study, decide, plan, do (SDPD) cycle.